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Customer care

Shipping & delivery

01

Delivery in Bahrain

We currently deliver within Bahrain. Enter a complete delivery address and an active phone number at checkout.

02

Delivery fees

Standard delivery is BHD 2. Free shipping is available for orders of BHD 10 or more. Check the available shipping options and final total at checkout.

03

When your order arrives

Our advertised delivery time is within 24 hours. Contact our team to confirm timing for your address, particularly on public holidays or during busy periods.

04

Track or update an order

Use the order-status link in your confirmation email or sign in with the same email used at checkout. To correct an address, contact us on WhatsApp as soon as possible, before dispatch.

05

Damaged, missing or incorrect items

Contact us within 7 working days of delivery with your order number and photos or video of the issue. Eligibility and the next steps follow our Returns Policy.

FAQs

How do I place an order?

Choose a product, select its flavour or size when offered, then add it to your cart. Review your items and delivery address before completing checkout.

How do I choose a flavour after clicking Add to cart?

For products with multiple flavours or sizes, click Add to cart to open the options. Select your preferred option, check the price and availability, then click Add to cart inside the product window.

How do I select flavours for a combo?

Choose the displayed combination of flavours from the combo selector, then add it to your cart. Review the selected flavours in the cart before checking out.

Do you deliver outside Bahrain?

Current online shipping is configured for Bahrain. Please contact our team before ordering if you need another destination.

How much does delivery cost?

Standard delivery is BHD 2. Free shipping is available for orders of BHD 10 or more. The final shipping options and total appear at checkout.

Can I pay cash on delivery?

Cash on delivery is advertised by our store. The payment methods available for your order are shown at checkout.

Where can I see my previous orders?

Open Account and sign in using the same email used when ordering. Your account shows the orders linked to that email and their status.

How can I track my order?

Open View your order in the confirmation email, or open the order from your account. For help, send your order number to our WhatsApp team.

Can I change or cancel my order?

Contact our team as soon as possible with your order number. We will check what is possible based on the order status; changes after dispatch may not be possible.

What if an item is damaged, missing or incorrect?

Report the issue within 7 working days of delivery. Include your order number and clear photos or video. Our Returns Policy explains eligibility and the return or replacement process.

How do I book a free test?

Choose Book your free test and contact our team to arrange your visit at Seef Mall, Manama, Gate 5, First Floor. In-center screening is indicative and does not replace laboratory testing.

How do I choose a suitable supplement?

Review the product ingredients, allergen information, serving size and instructions. Our team can explain product options. Ask a qualified healthcare professional about suitability if you have a medical condition, take medication, are pregnant or breastfeeding.

Ask our team on WhatsApp